FREQUENTLY ASKED QUESTIONS
Do I need to sign up for class in advance?
Livestream classes require pre-registration. Once online capacity is reached, all registrations will be filtered to a waitlist. If you are added to class you will receive an email notification with the link to join 15-minutes prior to class.
If I can’t make a livestream class that I registered for, do I need to cancel? What is your class cancelation policy?
No, you do not need to cancel your livestream class. While we encourage live attendance, you will receive a recording to take class at a later time if the schedule class time does not work for you. If you cancel your class, you will receive the recording.
How do I cancel my digital subscription?
Subscriptions need to be canceled at least one-week prior to your renewal date. Cancel by emailing into firstname.lastname@example.org . We do not offer refunds on subscriptions.
How do I access the On-Demand library?
Visit our website at karmayogasf.com to purchase a Karma Digital Subscription or click Subscribe at the top of this page. From there, you’ll receive an email with your login and password information. Your membership will automatically renew each month.
I signed up for a livestream class. How do I access it?
Visit Livestream at the top of the page. You should see your Livestream classes that you reserved here. You will receive a link to the class via email 15 minutes before start time to join.
How often are new videos added to the on-demand library?
New videos are added weekly!
I’m already an in-studio Karma Yoga member. Do I have access to the on-demand library or livestream classes?
Members still need to purchase a separate Karma Digital Subscription. Digital subscriptions are available at a discounted rate of $15/month. To sign up with your member discount, email email@example.com
If your Karma Yoga Member is ever canceled, your digital subscription monthly dues will revert to the standard $30/month.
What is your refund / return policy?
We do not offer refunds or returns on digital memberships, livestreaming class packages or digital drop-ins. Digital Memberships can not be prorated or partially-refunded.
WE WELCOME ALL TYPES OF MESSAGES
Get in touch with inquiries about the Karma Digital Experience, feedback, or just saying hi!
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*If you need to cancel your digital subscription, please email firstname.lastname@example.org directly